TERMS AND CONDITIONS FOR SAMA-SAMA HOTELS DIGITAL MEMBERSHIP PROGRAMME’S
The ‘SAMA-SAMA HOTELS’Digital Membership Programme and ‘SAMA-SAMA HOTELS’ DIGITAL MEMBERSHIP App are proprietary to K.L. AIRPORT HOTEL SDN. BHD. where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein.
In order to become a Member, the applicant must agree to the terms and conditions. The Company reserves the right to make amendments or variations to the terms and conditions from time to time.
1 Eligibility
1.1 Participation in the Sama-Sama Hotels Digital Membership Programme is open to all citizens and non-residents aged 18 years old and above.
1.2 Membership is non-transferable and is intended for personal use only.
2 Enrollment
2.1 To enroll in the program, you must complete the registration process, providing accurate and current information.
2.2 You may only register for one membership account.
3 Membership Benefits
3.1 Members may receive special offers, promotions, and exclusive content.
3.2 Membership benefits are subject to change at any time without notice.
4 Points and Redemption
4.1 Points Accumulation: Points are awarded for eligible purchases and activities as defined by Sama-Sama Hotels.
4.2 Exclusions: Certain purchases, such as taxes, service charges, and third-party services, may not qualify for points. Refer to our website for a comprehensive list of exclusions.
4.3 Redemption Process: To redeem points, log in to your account and follow the instructions provided. All redemptions are subject to availability and applicable terms.
4.4 Non-Transferable: Points are non-transferable and cannot be exchanged for cash or any other form of credit.
4.5 Expiration Policy: Points have an expiration date, as detailed on our website. Points not used within this period will be forfeited.
4.6 Notification: Members will receive notifications regarding the impending expiry of their points via email.
4.7 Account Activity: You can view your points balance, transaction history, and membership status by logging into your account.
4.8 Discrepancies: If you believe there is an error in your points balance, you must notify us within 30 days of the transaction. Loyalty team will investigate and resolve any discrepancies at its discretion.
5 Privacy
5.1 Data Collection: By participating in the Program, you consent to the collection and use of your personal information as described in our Privacy Policy.
5.2 Communication: Members agree to receive promotional and transactional communications related to the Program. You can opt out of promotional emails at any time without affecting your membership.
6 Termination and Cancellation
6.1 You may cancel your membership at any time by contacting our Loyalty Team.
6.2 We reserve the right to terminate your membership at our discretion, without notice, if you violate these terms and conditions or for any other reason.
7 Modifications to Terms and Conditions
7.1 We reserve the right to modify these terms and conditions including the earning and redemption structure, at any time. Any changes will be effective immediately upon posting on our website.
7.2 In the event of significant changes, existing points and benefits may be subject to new terms and conditions.
TERMS AND CONDITIONS FOR SAMA-SAMA HOTELS DIGITAL MEMBERSHIP APP
This Sama-Sama Hotels Digital Membership app is owned and operated by K.L. AIRPORT HOTEL SDN. BHD.
This Platform provides consumers a convenient way to purchase membership. The Terms of this Agreement will apply to visitors as well as account holders. By using the platform, you acknowledge that you have read and understood the terms and conditions of this agreement and will comply by all of its provisions. We deserve the right to change the Agreement at any time and your continuous use of the platform denotes that you accept any revised terms.
1 GENERAL
1.1 You agree that the Company reserves the right to amend these terms and conditions at any time, in the Company’s sole discretion, by posting any such amendment(s) to the Company’s platform without prior and separate notice.
1.2 Your continued use of the site or any part of it after amendment to these terms and conditions is posted will be deemed as full knowledge and acceptance of the revised terms and conditions. If you do not agree to any such amendment(s), your sole recourse shall be to cease using the site.
2 REGISTRATION AND ACCOUNT SECURITY
2.1 To register with the account, you must be over eighteen (18) years of age.
2.2 Customer is required to register before placing any order through this platform. During the registration:
You must provide us with accurate, complete and up to date registration information;
You must safeguard your username and password;
You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.
2.3 The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
2.4 Members must register their personal details or business information and keep the Company informed of any changes via the Sama-Sama Hotels Digital Membership App.
2.5 Customer shall be liable for every order made under your login and agrees to indemnify the Company for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this platform using your login.
2.6 Should you find any unauthorised use of your login, you shall notify the Company immediately and effectively.
3 PRICE AND PRODUCT
3.1 The Company shall make every effort to ensure that prices and details of products on this platform are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
3.2 The prices charged are those applicable on the day you purchased.
3.3 All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfil any of the products or services in your order, we will notify you by phone or email.
3.4 All pictures and images of the products displayed on this site are for illustration purposes in order to help the customer to recognise the products only. The actual size, dimension and colour of the products may differ.
4 ONLINE ORDER
4.1 Once you have selected a product that you wish to order via Sama-Sama Hotels Digital Membership App, you will then be shown (on the platform) the charges you must pay including taxes, if applicable.
4.2 Customer shall pay for the order in full at the time of ordering by supplying us with your payment options acceptable by us.
4.3 We shall not be obliged to supply the product to you until we have accepted your payment of the order.
4.4 Until the time when we accept your payment of the order, we reserve the right to refuse to process your order or hand the products to you.
4.5 You reserve the right to cancel your order if we found any dispute or potential fraud.
5 CANCELLATION
5.1 The Company may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer's credit card account depending on the period of time your financial institution required to arrange for the refund.
5.2 You are not allowed to cancel the order once a Confirmation of Order is issued. If you wish to seek further information or assistant, kindly contact our Loyalty Team , +603 8787 3333
6 REFUND
We strive to provide the best possible service and experience to our valued members. We understand that situations may arise where you need to request a refund for your digital membership. This refund policy outlines the terms and conditions under which refunds will be granted for digital memberships purchased through our platform :
6.1 Technical Issues
If you experience technical difficulties that prevent you from accessing or using your digital membership benefits, you may be eligible for a refund. Please contact our Loyalty Team within 14 days of experiencing the issue, by providing detailed information.
6.2 Unauthorized Purchases
If you believe that your digital membership was purchased fraudulently or without your consent, please contact our Loyalty Team immediately. Refund requests for unauthorized purchases must be made within 30 days of the purchase date.
6.3 Partial Membership Usage
If you have used a significant portion of your digital membership benefits or accessed premium content, a partial refund may be considered at our discretion. The amount refunded will be prorated based on the usage.
6.4 Promotional Offers
Refunds for digital memberships purchased at a discounted rate during promotional periods may not be eligible for a full refund. Refunds will be prorated based on the discounted purchase price and the usage of the membership benefits.
6.5 Refund Process
6.5.1 Submitting a Refund Request
To request a refund, please contact our customer support team at loyalty@samasamahotels.com with your membership details, purchase date, and reason for the refund request. Our team will review your request and respond within 5-7 business days.
6.5.2 Refund Approval
If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear on your account statement.
6.5.3 Refund Denial
If your refund request is denied, our Loyalty Team will provide a detailed explanation for the decision. If you believe the decision was made in error, you may appeal by providing additional information or evidence to support your case.